Crawford Company Releases 2026 Insurance Claims Trend Forecast Report

TechubNews · 2026-03-05T17:05:10+00:00

Crawford Company has released the "2026 U.S. Forecast Report," focusing on trends such as disaster recovery, data automation, claims digitalization, and industry agility. Revenue in Q4 2025 declined by 11.2%, with a net loss of $7.2 million, but the full-year adjusted profit increased. The company restructured its operational framework, promoted leadership changes, and implemented a stock buyback plan.

TechubNews

2026-03-05 17:05:10

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Crawford & Company (NYSE: CRD-A, CRD-B) released the “Future-Focused: 2026 U.S. Forecast Report” on March 5, 2026, offering leadership insights on the key trends shaping the U.S. insurance claims industry in 2026. The report focuses on four themes: disaster recovery and resilience, data and automation, digital personalization of claims, and industry agility and talent strategies.

Meanwhile, Crawford’s revenue for Q4 2025 was $308.5 million, down 11.2% from the same period last year, with a net loss of $7.2 million. Full-year revenue was $1.266 billion, a 2.1% decrease, but adjusted operating profit (non-GAAP) grew 10.1% to $82.3 million, and adjusted EBITDA increased 9% to $118.4 million.

The company has consolidated its global operations, including Canada, into two divisions, appointing Mike Hoffer as President of U.S. Operations and Bruce Swain as interim President and CEO. Additionally, Crawford will announce its Q4 and full-year 2025 results on March 2, 2026, followed by an earnings call the next morning. The company also declared a quarterly dividend of $0.075 per share.

Crawford has extended its stock repurchase program through the end of 2027 and approved an additional repurchase of 2 million shares. These strategic moves highlight the company’s financial strength and leadership transition, fostering positive outlooks for investors and shareholders. Furthermore, Pat Van Bucker participated as a panelist in the “2025 William Blair Insurance, Banking, and Real Estate Tech Virtual Conference,” showcasing the company’s leadership to internal and external audiences.

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