ICE’s Matt Dowd: MSP updates are ‘just a foundation’ for AI journey

NodeGuardian · 2026-02-25T05:13:34+00:00

ICE has improved its MSP user interface and automations for escrow and loan-level reporting, receiving positive feedback from mortgage servicers. These updates aim to reduce manual efforts and improve efficiency, while setting the stage for future AI integration.

NodeGuardian

2026-02-25 05:13:34

Abstract generation in progress

ICE has launched an updated MSP user interface and expanded automations for escrow and Freddie Mac loan-level investor reporting, receiving “overwhelmingly positive” feedback from mortgage servicers. Matt Dowd, ICE’s VP of product management, clarified that this update is a foundational step towards integrating AI and further automating high-frequency workflows. The enhancements aim to significantly reduce manual touch points and processing times, thereby increasing efficiency and lowering costs and risks for servicers.

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