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The 8 companies that customers hate dealing with the most
1 / 10
List slides
The 8 companies that customers hate dealing with the most
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ByBen Kesslen
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Published Yesterday
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Nobody wants to deal with customer service — but some companies make the experience even more unpleasant than others.
New data released from AI assistant maker Pine reveals the companies that people like to interact with the least.
To compile its ranking, Pine looked at the companies that people most commonly automate their interactions with, organizing them into a “Consumer Friction” index.
“Most people simply don’t have hours to spend resolving a complex bill or a refund,” said Pine CEO Stanley Wei.
He added that “with 67% of Americans living paycheck to paycheck, people are increasingly sensitive to recurring charges such as broadband, cable TV, and mobile phone charges."
Continue reading to see the 8 companies deemed the worst.
1 / 8
#8: Netflix
Netflix $NFLX +0.63% ranked 8th on Pine’s Consumer Friction index.
2 / 8
#7: Amazon
Amazon $AMZN +0.16% ranked 7th on Pine’s Consumer Friction index.
3 / 8
#6: Chase
John Hicks / Getty Images
Chase ranked 6th on Pine’s Consumer Friction index.
4 / 8
#5: T-Mobile
T-Mobile $TMUS +1.12% ranked 5th on Pine’s Consumer Friction index.
5 / 8
#4: Spectrum
Spectrum ranked 4th on Pine’s Consumer Friction index.
6 / 8
#3: Verizon
Verizon $VZ +1.78% ranked 3rd on Pine’s Consumer Friction index.
7 / 8
#2: AT&T
AT&T $T +2.36% ranked 2nd on Pine’s Consumer Friction index.
8 / 8
#1: Xfinity
Xfinity ranked first on Pine’s Consumer Friction index, making it the company that consumers most dread interacting with.
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